LibQUAL+

All user groups found Library employees willing to help and consistently courteous
Faculty appreciate the Library's group learning facilities
Graduate students noted the individual attention they were given
Undergraduates generally found the Library's service hours convenient
Undergraduates are more comfortable with remote access to resources than are faculty and graduate students
Faculty found that empoyees deal with them in a caring fashion
Both faculty and graduate students desire access to more print and electronic resources
Of all the user groups, UM faculty experience difficulty navigating the Library's website


	LibQUAL + Library Survey Maureen and Mike Mansfield Library of The University of Montana-Missoula

	INTRODUCTION
	The results of the survey, together with other data collected by the Library, affirms the Mansfield Library continues to be valued and relied upon by the UM campus community. While library use continues to grow, this campus resources is being used much differently now than in the past. Present use mirrors trends occurring in academic libraries nationwide. Survey results for the Mansfield Library were very comparable to those of the 221 participating academic institutions. When compared to peer institutions, the Mansfield Library met or exceeded survey results of those institutions. Results indicated particular value in the professional assistance received from library personnel, group learning facilities in support of the library instruction program, convenient service hours, and undergraduate student use of remote access to library resources. The data also indicated that faculty and graduate students seek access to more resources, both print and electronic, and that faculty had more difficulty than other groups in navigating the library website. Preliminary survey results are available here. We will continue to analyze the results over the coming months, and will update this website as new information becomes available.

	KEY FINDINGS OF THE SURVEY
	All user groups found Library employees willing to help and consistently courteous Faculty appreciate the Library's group learning facilities Graduate students noted the individual attention they were given Undergraduates generally found the Library's service hours convenient Undergraduates are more comfortable with remote access to resources than are faculty and graduate students Faculty found that empoyees deal with them in a caring fashion Both faculty and graduate students desire access to more print and electronic resources Of all the user groups, UM faculty experience difficulty navigating the Library's website

LibQUAL + Library Survey Maureen and Mike Mansfield Library of The University of Montana-Missoula

INTRODUCTION

KEY FINDINGS OF THE SURVEY

LibQUAL + Library Survey
Maureen and Mike Mansfield Library of The University of Montana-Missoula